Frequently Asked Questions

What are your hours?

We are open Monday–Friday, 8:00 am – 4:30 pm.
Need to pick up an order after hours? No problem! We have a secure locker system. Please use the “add order notes” button before going through the checkout and we will send you a code once your order is ready to be picked up.

Is your wheat Organic or sprayed with chemicals?

We get this question a lot! Here is how we break down our selection:

• Certified Organic: Our heritage grains listed as "Certified Organic" come from farms that strictly follow organic certification protocols.
• Locally Grown: All our other grains are grown right here in Lacombe County. While not certified organic, they are grown as cleanly as possible. They are never sprayed with glyphosate, herbicides, or insecticides during the growing season.
• Natural Quality: Because we don't use harsh sprays, the fields often have healthy weeds growing alongside the grain! Don't worry, though—the grain is thoroughly cleaned before being bagged. It’s ready to use for milling or cooking the moment it arrives.

Are your grains Non-GMO?

Yes! A common misconception is that all grains are GMO, but the fact is that all wheat, barley, oats, peas, lentils, millet, and heritage grains grown in North America are non-GMO. In Canada, GMO technology is currently only used for corn, soybeans, canola, sugar beets, and alfalfa. You can learn more about this through the Canadian Biotechnology Action Network.

How much does shipping cost?

Finding your shipping rate is easy! Simply add your items to the online cart and proceed to checkout. Once you enter your address, you’ll see several courier options and prices. You don’t need to enter any credit card information to see these rates, so feel free to explore your options with no obligation. Rates can vary daily.

Why don’t you offer free shipping?

We prefer to keep our product prices as low as possible for everyone. Rather than including shipping costs inside the price of our products, we pass the direct cost on to you. 

Do you have a storefront, or is it just a warehouse?

We’d love to see you! We have a beautiful retail store where you can browse all our products in person. Stop by and enjoy a complimentary coffee while you shop!

I ordered a few items but only one box arrived. Where is my order?

This happens occasionally with larger orders. Rest assured, it’s completely normal to receive your order in separate deliveries! Because we carefully package large orders into multiple boxes, they can sometimes get separated once they leave our warehouse.

As the courier moves your shipment through various sorting facilities, boxes are placed on different trucks. While we wish they would stay together, busy seasons can lead to boxes arriving a day or two apart.

Do you offer bulk discounts or wholesale pricing?

While we don't sell by the tote, we do offer Special Buy options for those looking to stock up:

• Pallet Orders: You can purchase grain by the pallet (50 sacks of 20kg).
• Wholesale Requests: If you need large quantities of a specific item, we can order it directly from our wholesalers for you.
• Timeline & Payment: As these are Special Buys, we require payment upfront. Availability depends on our suppliers, so it may take anywhere from a few days to a few weeks to arrive.
• Bulk Savings: Any order of regular-priced items totaling $2,000 or more qualifies for a 10% discount! We also offer monthly specials on our website and pride ourselves on competitive everyday pricing.